Entreprise support
Support Packages
Subscribe to Enterprise Support in order to benefit first class support:
Community / Default Support
Enterprise Support
Service Coverage
Office hours (9-17)
Mon-Fri – UTC + 01:00
Extended Office hours (8-20)
Mon-Fri – UTC + 01:00
Support media
Email
Slack
Skype
Guaranteed Response Time
during office hours
48h
4h
Maintenance
4 months of extended software maintenance
24 months of extended software maintenance
