Entreprise support

Support Packages

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Community / Default Support

Enterprise Support

Service Coverage

Office hours (9-17)
Mon-Fri – UTC + 01:00

Extended Office hours (8-20)
Mon-Fri – UTC + 01:00

Support media

Email

Email
Slack
Skype

Guaranteed Response Time
during office hours

48h

4h

Maintenance

4 months of extended software maintenance

24 months of extended software maintenance