support

Enterprise Support is included with the Enterprise Edition buy

Community EDITION

Enterprise EDITION

Service Coverage

Office hours (9-17)
Mon-Fri – UTC + 01:00

Extended Office hours (8-20)
Mon-Fri – UTC + 01:00

Support Media

Email

Email
Slack
Skype

Guaranteed Response Time
During Office Hours

No guarantee / Best effort

4h

Maintenance

4 months of extended software maintenance

24 months of extended software maintenance