support
BASIC
Plan
Professional &
Enterprise Plan
Service Coverage
Office hours (9-17)
Mon-Fri – UTC + 01:00
Extended Office hours (8-20)
Mon-Fri – UTC + 01:00
Support Media
Email
Slack
Skype
Phone (Enterprise Plan)
Guaranteed Response Time
During Office Hours
6h
3h
Maintenance
4 months of extended software maintenance
24 months of extended software maintenance
