Enterprise Support is included with the Enterprise Edition buy
Service Coverage
Office hours (9-17)Mon-Fri – UTC + 01:00
Extended Office hours (8-20)Mon-Fri – UTC + 01:00
Support Media
Email
EmailSlackSkype
Guaranteed Response TimeDuring Office Hours
No guarantee / Best effort
4h
Maintenance
4 months of extended software maintenance
24 months of extended software maintenance