support

BASIC
Plan

Professional &
Enterprise Plan

Service Coverage

Office hours (9-17)
Mon-Fri – UTC + 01:00

Extended Office hours (8-20)
Mon-Fri – UTC + 01:00

Support Media

Email

Email
Slack
Skype

Phone (Enterprise Plan)

Guaranteed Response Time
During Office Hours

6h

3h

Maintenance

4 months of extended software maintenance

24 months of extended software maintenance