support
Enterprise Support is included with the Enterprise Edition buy
Community EDITION
Enterprise EDITION
Service Coverage
Office hours (9-17)
Mon-Fri – UTC + 01:00
Extended Office hours (8-20)
Mon-Fri – UTC + 01:00
Support Media
Email
Slack
Skype
Guaranteed Response Time
During Office Hours
No guarantee / Best effort
4h
Maintenance
4 months of extended software maintenance
24 months of extended software maintenance
